Welcome to Sweet Rose Waxing Company! We are dedicated to providing you with the best possible service in a comfortable and professional environment. To ensure a smooth and pleasant experience for all our clients, we have established the following policies.

These policies are designed to clarify our procedures regarding bookings, cancellations, late arrivals, guest policies, refunds, memberships, gratuity, and service satisfaction. We kindly ask that you familiarize yourself with them before your appointment.

Please note that our policies are subject to change. We recommend checking back regularly before booking your appointments to stay informed of any updates.

Thank you for choosing Sweet Rose Waxing Co. We look forward to seeing you soon!

A non-refundable deposit is required to secure all appointments. This amount is applied toward your total service cost.

You must cancel or reschedule at least 24 hours before your appointment to avoid losing your deposit.

No-shows or cancellations made with less than 24 hours’ notice will result in forfeiture of your deposit.

Clients with memberships or prepaid packages are not required to pay a deposit, but they must still follow the 24-hour cancellation policy. Late cancellations may result in a deduction from your plan.

Repeated no-shows or late cancellations may result in being restricted to walk-in only bookings or denied future appointment requests.
We appreciate your respect for our time and our policies —

That’s the Sweet Rose Way!

We understand life happens! To respect everyone’s time:

10-Minute Grace Period: You have a 10-minute grace window.

After 10 Minutes: Your appointment may be marked as a no-show. We will try to work you back in, but you’ll be seen after clients who arrived on time, and wait time is not guaranteed.

Deposits: If we cannot accommodate you due to lateness, your deposit will be forfeited and you’ll need to reschedule.

Short Appointments (10 minutes or less): If you are late, the service may be marked as a no-show. A no-show fee or reschedule fee will apply before rebooking.

Only the person receiving the service is allowed in the treatment room — no exceptions.

Children are welcome in the salon as long as they can remain safely seated and supervised during your visit. For everyone’s safety, we ask that they do not wander or enter treatment areas.

Thank you for helping us maintain a calm and professional environment —

That’s the Sweet Rose Way!

A non-refundable deposit is required to secure all appointments. This deposit is applied toward your total service cost.

To avoid losing your deposit, you must cancel or reschedule at least 24 hours before your appointment time.

No-shows or cancellations made within 24 hours will result in the loss of your deposit and may limit your ability to book future services.

If your service provider is no longer available, we will reassign you to another licensed professional. Deposits will not be refunded due to staffing changes, but they may be applied as store credit for any future service or product.

Refunds are not processed same-day. If approved, they may take 5–7 business days to be reviewed and handled.

Membership and prepaid package clients are not required to pay a deposit but must still follow the 24-hour cancellation policy. Late cancellations may result in a deduction from your membership or package credit.

Repeated no-shows or violations may result in being restricted to walk-in appointments only or denied future bookings.

Thank you for respecting our time and policies — that’s the Sweet Rose Way!

Birthday Discount: Enjoy 10% off one service during your birthday week (valid once per year).

Membership Perks: Members receive 15% off all services and retail purchases, plus one free surprise gift during their membership.

Policy Reminder: Discounts and promotions cannot be stacked or combined. Only one offer may be applied per visit.

At Sweet Rose Waxing Co., gratuity is not required, but always appreciated!

We kindly ask that all tips be given in cash or sent directly to your specialist via:

Cash App

Venmo

Zelle

Cash

We do not accept tips by card, as our payment processor deducts a fee.

Thank you for supporting your specialist 

That’s the Sweet Rose Way!

If you are unsatisfied with your service, please contact us within 48 hours of your appointment.

We will gladly offer a complimentary redo by the same specialist or another available team member, if appropriate.

Refunds are not issued for completed services under any circumstances.

We’re committed to making it right 

That’s the Sweet Rose Way!

If your skin specialist recommends a touch-up, you have up to 7 days from your original appointment to return for that touch-up free of charge.

After 7 days, any follow-up services will be treated as a new appointment.

We want you to feel confident and taken care of

That’s the Sweet Rose Way!

Appointments requested before 9:00 AM, after 7:00 PM, or on Sundays are considered off-hours and will incur an inconvenience fee:

• 25% for early/late appointments (Monday–Saturday)

• 35%–50% for Sundays (based on availability)

This fee must be paid along with your deposit at the time of booking.

Appointments are not confirmed without full payment of both the deposit and the off-hours fee.

All off-hours bookings require prior approval and are based on team availability.

We appreciate your flexibility —

That’s the Sweet Rose Way!